REFUND & CANCELLATION POLICY


Last updated: 01.04.2026
In accordance with applicable consumer protection laws, customers who purchase products through our Website are entitled to cancel their order within 14 days from the date of receiving the product.
To request a cancellation, please contact us at [Insert Email].

REFUNDS
Approved refunds will be issued to the original method of payment within 14 days after the returned product is received and inspected.

CANCELLATION FEES
We reserve the right to deduct a cancellation fee in accordance with applicable law.

NON-REFUNDABLE ITEMS
Refunds will not be provided in the following cases:
- Custom-made or personalized products
- Products that have been used, damaged, or altered
- Products not returned in their original condition and packaging

RETURN SHIPPING
Customers are responsible for return shipping costs unless the product is defective or incorrect.

DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective or incorrect product, please contact us within 48 hours of delivery.
In such cases, you will be entitled to a replacement or a full refund, including shipping costs

RETURN ABUSE PROTECTION
We reserve the right to refuse returns or refunds in cases of abuse of the return policy, including repeated returns, unreasonable use, or suspected misuse.

 

Customer Details

Order Details

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Cancellation Details

Important notes
  • It is not possible to cancel an order for a product that has been opened or is not in its original packaging.
  • The refund will be made immediately upon receipt of the products.
  • Cancellation will be honored subject to the cancellation clauses in the website regulations only.
Important notes
  • I, the customer, request to cancel the order as detailed above.
  • I am aware that shipping fees and any other fees are non-refundable.
  • I am aware that if I cancel a reservation, I will be charged a cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower.