Shipping

Israel

The standard shipping fee for all orders is 30 NIS
Free shipping​ on all orders over 500 NIS
Standard delivery within Israel takes 1-5 days. Please note, delivery to more remote places may take longer than 3 days. Once your item has been shipped you will be notified of your estimated delivery date via email.
We offer a collect-from-store service available at our store from Monday to Friday.

Special Instruction

We ship products from Monday to Friday either to your home address or other address specified e.g. your work address. When placing your order, you also have the option to provide us with any special delivery instructions, e.g ‘please leave next door if out’.
Once your order has shipped, you will receive an email with tracking information to track your item’s progress online.
Please be sure to enter your correct mobile number when prompted at the checkout as the courier service may need to contact you.

 Worldwide

We ship all international orders via DHL to the following countries only:

Australia

Austria
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Japan
Netherlands
Norway
Polan
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States

Please note, international deliveries may be subject to additional handling charges. Taxes and customs
charges are the sole responsibility of the customer. These charges vary and are calculated and charged
when your package reaches its destination country. Please contact your local customs office for details on
how these charges are assessed and applied to your delivery.

United States & Canada fee: 55 $, returns fee: 35 $.
Europe fee: 55 $, returns fee: 35 $.
Australia fee: 75 $, returns fee: 55 $.

We aim to ship within 3 business days unless the orders are on “pre-order” status.

Please allow 5-7 business days to receive your order.

Returns & Exchange

If you’d like to return an item from your order, you must contact us within 14 days of receiving the item to organize either an ​exchange/refund via phone ​+972-3-602-2121​ or email: ​info@vasncrafts.com.
To be eligible for a return, your item must be in its new, unworn state with its original tags and packaging within 14 days from the date of receipt (for orders placed online) or the date of purchase where an item was purchased in-store.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
To return your product, send your items to: Yehuda Halevy 52 Street Tel Aviv IL 6579602
Regrettably, returns shipping costs will not be refunded (although some exceptions do apply) unless your item is faulty whereby the original shipping cost and the returns postage will be refunded. If you receive a refund, the cost of return shipping will be deducted from your refund where an exchange has taken place.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Until your item has arrived with us, we do not take responsibility for the shipping of this item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ATTENTION! Orders of clients from distant foreign countries are shipped without taking into account taxes and duties of a country. The cost of shipping does not include taxes and duties, and you might need to pay them upon receipt or after receipt depending on your country’s tax system. Contact the Customs Service of your country to get actual information about a monthly limits, tariffs, and customs procedure rules.

Late or Missing Refunds

Please allow 7-10 business days for your refund to be processed. If you haven’t received a refund within that time, first check your bank account again. Then contact your credit card company, it may take some time for your refund to appear on your account.
Finally, we advise you to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ​info@vasncrafts.com

Exchanges

If you need to exchange an item, send us an email at info@vasncrafts.com and send your item to:

Yehuda Halevy 52 street Tel Aviv IL 6579602

Unfortunately, we do not offer refunds on any Gift Cards purchased.